COVID-19: Positive Test Protocols - What happens?

If a Raincity Member Tests Positive

• Raincity Athletics (though not required to) will notify all clients who were in attendance at the same time as positive test client 
  • For privacy reasons, clients will NOT be notified of WHO the client was - please do not ask / try to find out. If this information is relevant to you, you will be notified by the government.
  • Email template can be seen at the bottom of this page 
• Clients will be reminded that they are to be self isolating and NOT coming in if they are / were showing any signs or symptoms
• Please remember: Clients who are NOT showing signs or symptoms and do NOT get a tracing call from the government have no reason to be concerned / take action 

If it was during a group class:

This includes [FF] Group Class, [FF] Open Gym, [SPRT] Access, [FF] Olympic Lifting etc. 

• The coach of the session will be requested to go in for testing if they have any reason for concern (ie spent a prolonged period talking to that client etc)
• The coach will be kept out of the facility for 24-48 hours until a negative result is received 

Note: This coach is NOT expected to get a tracing call from the government and/or required to self isolate. If they do then they will be required to follow the steps below or government recommendations

If it was during a 1 on 1 session:

 This includes OnRamps, Private Training sessions, Free private trials, etc. 

• The coach of the session will be required to go in for testing 
• The coach will be kept out of the facility (with additional pay / work) for a minimum of the 8-10 day incubation period from contact with the client 

Important Reminders

• If you are ever showing signs or symptoms that could be associated with COVID-19 - you will NOT be allowed entry to the facility and we ask that you do NOT come in!
• Just because someone was in the same space as you that tested positive does not mean you have any reason for concern - our protocols have been tested and they work! 
• If you are required to take any action - you will be contacted & notified specifically by us or the provincial Government

If a Raincity Coach / Staff Member Tests Positive 

• That coach will be required to self isolate for 14 days from the time of showing any symptoms / positive test result 
• All government protocols will be follow:
  • Any coaches / clients who had extended 1 on 1 contact with the coach will be notified & contact by the Government for tracing 
  • All coaches / clients who are contacted via tracing will also be required to self isolate 
    • This does NOT include group class sessions as outlined above 
  • Our protocols state that coaches are to maintain social distancing during Private Training and 1 on 1 sessions but due to the duration of contact we expect that those clients will be included in the coaches positive test tracing and will likely be required to self isolate

Raincity Changes if a Coach Tests Positive

• There is a good chance that if a Raincity Athletics coach tests positive at least 50% of our team will be required to self isolate for 14 days
• We will do our best to maintain as much of a class schedule as we can
  • but depending on coach availability will likely have to dramatically limit our schedule for that 14 day period
• We will do our best to offer online and any / all other services to continue to get our members the highest quality product we can sustain
• We thank you for your understanding and encourage you to contact Simon directly with any thoughts / concerns during that time

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Notification of Positive Case Email

Hey {FirstName},

If you're getting this email it means we had someone report a positive test during a time that you were also at Raincity Athletics on {AttendanceDate} at {AttendanceTime} with {StaffName}.
It's important to remember that this is almost unavoidable. Our protocols are in place not to stop a case from coming in (though that's why we ask that you continue to self assess prior to every session), but to stop a case from spreading if it does come in.

Since you had no direct contact with the client we're not required to notify you of the positive test, but since your health & safety is always our #1 priority - we're notifying you just in case.
So far out protocols have been proven to work (read more) - so you are at very low risk and have little to no reason for concern!

If you've noticed any signs or symptoms we request that you self isolate and/or stay out of the gym for at least 10 days from {AttendanceDate}.
Read more about how contact tracing works: http://www.bccdc.ca/health-info/diseases-conditions/covid-19/self-isolation/contact-tracing

As a precaution we will likely be {StaffName} in for testing.

Remember, if they were showing any signs or symptoms they would have self assessed and be self isolating prior to this case.

We will keep you updated on the situation but please don't hesitate to reply to this e-mail if you have any questions or concerns.

Cheers,

Simon & The Raincity Athletics Team