How do I reserve a time / view my reservations?

Reserving Your Times (off peak)

If you're scheduling your clients during our 'off peak' times (Mon - Fri 9AM to 4PM)

• Email [e-mail] at 72 hours prior to your session (48 hours minimum) 
  • Make sure to include in the email: 
    • Your Name 
    • Session date 
    • Session time 
    • Number of clients
    • Any special requests (ie specific equipment you may need access to) 
  • If this is a re-occurring session time just let us know and we can pre-book the next 4 weeks for you!
• Your request will be added to the schedule within 24 hours 
• You will automatically receive a confirmation email from Zenplanner

Cancelling Your Reservations

Our motto for external trainers cancellation is; if you bill them, we bill you.

• For cancellations more then 24 hours prior to session:
  
  • We will credit your account OR refund the booking fee (upon request)
• For cancellations under 24 hours
  • In cases of emergency (or COVID related late cancellations) we will credit the external trainers account for the booking fee. There will be no refunds on late cancellations 
  • If the external trainer accepts their clients emergency cancellation & is not charging them a fee, then neither will we 
• If an external trainer regularly accepts client late cancellations with no fees, Raincity holds the right to not refund late cancellations 

Viewing Your Reservations

• You will recieve a confirmation email from our system, but you can view all your upcoming reservations via the Zenplanner Members App
• If you do not see an expected upcoming reservation in the app - please contact [e-mail] immediately